Customer service, for instance, can be handled through automation, such as a support website, or their interactive voice response (IVR) software. But after a few days, the company must determine how to take phone calls or at least have live conversations with customers through electronic means. A few days at home isn’t a huge concern for most workers when it comes to using personal equipment. Now, companies need to address the security and reliability of those home office setups for “the new normal” of remote work. Companies with consumer-facing websites experiencing increased demand right now have other problems to solve – namely keeping those external processes working smoothly for customers stuck at home.
British satellite Internet company OneWeb has filed for bankruptcy in the US after attempts to secure funding for a commercial launch were checked by the coronavirus fears.
The firm, which had already secured billions in funding from investors such as Softbank, Qualcomm and the Government of Rwanda, was hoping to take its space-bound internet service commercial before the end of next year.